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Aldwyck Housing Group Limited: GB-Houghton Regis: Customer Services Centre Consultancy Support

  Aldwyck Housing Group Limited is using Delta eSourcing to run this tender exercise

Notice Summary
Title: GB-Houghton Regis: Customer Services Centre Consultancy Support
Notice type: Competitive Contract Notice
Authority: Aldwyck Housing Group Limited
Nature of contract: Services
Procedure: Not applicable
Short Description: Consultancy support to assist Aldwyck Housing Group establish a single Customer Services Centre (CSC). The project will have two stages. The first stage will involve undertaking a comprehensive review of our current contact centres and, within six weeks, produce a detailed report with recommendations for the future structure for the single CSC. The second phase of the project will outline the actions required, and timescales, to implement the agreed structure.
Published: 09/08/2017 13:26
Please note that the deadline for response to this opportunity has passed. However, you can still register or log-into the Delta eSourcing solution to prepare your Supplier Profile for future opportunities.

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Competitive Contract Notice

1. Title: GB-Houghton Regis: Customer Services Centre Consultancy Support
2. Awarding Authority:
    Aldwyck Housing Group
    Houghton Regis, Dunstable, LU5 5UZ, United Kingdom
    Tel. 01582 869 220, Email: procurement@aldwyck.co.uk, URL: www.aldwyck.co.uk
    Contact: Tony Campbell, Attn: Tony Campbell
3. Contract Type: Services
      Sub Type: Management consultant services and related services.

4. Description: Business and management consultancy services. Consultancy support to assist Aldwyck Housing Group establish a single Customer Services Centre (CSC).

The project will have two stages. The first stage will involve undertaking a comprehensive review of our current contact centres and, within six weeks, produce a detailed report with recommendations for the future structure for the single CSC.

The second phase of the project will outline the actions required, and timescales, to implement the agreed structure.
5. CPV Codes:
   79410000 - Business and management consultancy services.

6. NUTS Codes :
   UKH25 - Central Bedfordshire

7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: Central Bedfordshire,
8. Reference Attributed by the Awarding Authority:
9. Estimated Value of Requirement: Category J: 25K to 50K
Currency: GBP
10. Deadline for Expression of Interest: 31/08/2017 12:00:00
11. Address to which they must be sent:
    Aldwyck Housing Group
    Houghton Regis, Dunstable, LU5 5UZ, United Kingdom
    Tel. 01582 869 220, Email: procurement@aldwyck.co.uk, URL: www.aldwyck.co.uk
    Contact: Tony Campbell, Attn: Tony Campbell
   
12. Other Information:
Other Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://aldwyck.delta-esourcing.com/tenders/UK-GB-Houghton-Regis:-Customer-Services-Centre-Consultancy-Support/853GQM8QBS

To respond to this opportunity, please click here:
https://aldwyck.delta-esourcing.com/respond/853GQM8QBS
TKR-201789-PRO-10803962
Suitable for VCO: Yes
Procedure Type:OPEN
Period of Work Start date: 15/09/2017
Period of Work End date: 31/03/2018
Is this a Framework Agreement?: no

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