Peabody Trust is using Delta eSourcing to run this tender exercise
| Notice Summary |
|---|
| Title: | GB-Houghton Regis: Customer Services Centre Consultancy Support |
| Notice type: | Competitive Contract Notice |
| Authority: | Peabody Trust |
| Nature of contract: | Not applicable |
| Procedure: | Not applicable |
| Short Description: | Consultancy support to assist Aldwyck Housing Group establish a single Customer Services Centre (CSC). The project will have two stages. The first stage will involve undertaking a comprehensive review of our current contact centres and, within six weeks, produce a detailed report with recommendations for the future structure for the single CSC. The second phase of the project will outline the actions required, and timescales, to implement the agreed structure. |
| Published: | 09/08/2017 13:26 |
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Competitive Contract Notice
1. Title: GB-Houghton Regis: Customer Services Centre Consultancy Support
2. Awarding Authority:
Aldwyck Housing Group
Houghton Regis, Dunstable, LU5 5UZ, United Kingdom
Tel. 01582 869 220, Email: procurement@aldwyck.co.uk, URL: www.aldwyck.co.uk
Contact: Tony Campbell, Attn: Tony Campbell
3. Contract Type: Services
Sub Type: Management consultant services and related services.
4. Description: Business and management consultancy services. Consultancy support to assist Aldwyck Housing Group establish a single Customer Services Centre (CSC).
The project will have two stages. The first stage will involve undertaking a comprehensive review of our current contact centres and, within six weeks, produce a detailed report with recommendations for the future structure for the single CSC.
The second phase of the project will outline the actions required, and timescales, to implement the agreed structure.
5. CPV Codes:
79410000 - Business and management consultancy services.
6. NUTS Codes :
UKH25 - Central Bedfordshire
7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: Central Bedfordshire,
8. Reference Attributed by the Awarding Authority:
9. Estimated Value of Requirement: Category J: 25K to 50K
Currency: GBP
10. Deadline for Expression of Interest: 31/08/2017 12:00:00
11. Address to which they must be sent:
Aldwyck Housing Group
Houghton Regis, Dunstable, LU5 5UZ, United Kingdom
Tel. 01582 869 220, Email: procurement@aldwyck.co.uk, URL: www.aldwyck.co.uk
Contact: Tony Campbell, Attn: Tony Campbell
12. Other Information:
Other Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://aldwyck.delta-esourcing.com/tenders/UK-GB-Houghton-Regis:-Customer-Services-Centre-Consultancy-Support/853GQM8QBS
To respond to this opportunity, please click here:
https://aldwyck.delta-esourcing.com/respond/853GQM8QBS
TKR-201789-PRO-10803962
Suitable for VCO: Yes
Procedure Type:OPEN
Period of Work Start date: 15/09/2017
Period of Work End date: 31/03/2018
Is this a Framework Agreement?: no
1. Title: GB-Houghton Regis: Customer Services Centre Consultancy Support
2. Awarding Authority:
Aldwyck Housing Group
Houghton Regis, Dunstable, LU5 5UZ, United Kingdom
Tel. 01582 869 220, Email: procurement@aldwyck.co.uk, URL: www.aldwyck.co.uk
Contact: Tony Campbell, Attn: Tony Campbell
3. Contract Type: Services
Sub Type: Management consultant services and related services.
4. Description: Business and management consultancy services. Consultancy support to assist Aldwyck Housing Group establish a single Customer Services Centre (CSC).
The project will have two stages. The first stage will involve undertaking a comprehensive review of our current contact centres and, within six weeks, produce a detailed report with recommendations for the future structure for the single CSC.
The second phase of the project will outline the actions required, and timescales, to implement the agreed structure.
5. CPV Codes:
79410000 - Business and management consultancy services.
6. NUTS Codes :
UKH25 - Central Bedfordshire
7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: Central Bedfordshire,
8. Reference Attributed by the Awarding Authority:
9. Estimated Value of Requirement: Category J: 25K to 50K
Currency: GBP
10. Deadline for Expression of Interest: 31/08/2017 12:00:00
11. Address to which they must be sent:
Aldwyck Housing Group
Houghton Regis, Dunstable, LU5 5UZ, United Kingdom
Tel. 01582 869 220, Email: procurement@aldwyck.co.uk, URL: www.aldwyck.co.uk
Contact: Tony Campbell, Attn: Tony Campbell
12. Other Information:
Other Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://aldwyck.delta-esourcing.com/tenders/UK-GB-Houghton-Regis:-Customer-Services-Centre-Consultancy-Support/853GQM8QBS
To respond to this opportunity, please click here:
https://aldwyck.delta-esourcing.com/respond/853GQM8QBS
TKR-201789-PRO-10803962
Suitable for VCO: Yes
Procedure Type:OPEN
Period of Work Start date: 15/09/2017
Period of Work End date: 31/03/2018
Is this a Framework Agreement?: no